shipments and deliveries
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How long does delivery take?
Shipping times depend on the type of products ordered, the address and the payment method selected. During sales and promotional sales, delivery times may be slightly longer than usual due to heavy traffic.
On each item you will find the following wording:
- Last piece available = hurry up, this is the last piece available in our warehouses, it could be restocked but at the moment this eventuality is not foreseen
- Available = the item is available in the Italian warehouse (Gorizia), after payment delivery times range from 24 to 72 hours
- Expected availability from = we are producing the item or we are waiting for it from one of our suppliers.
Holidays and warehouse closing.
Our warehouses are always operational on working days.
Orders completed on a public holiday or the day before may take longer to deliver.
Shipping rules and restrictions
Orders are shipped only on working days. Working days are from Monday to Friday, excluding public holidays in Italy.
It is important to sign with "subject to control" upon delivery both in the case of standard and insured shipping, in the event of damage to the packaging it is important to report it with a brief description on the courier's delivery document (e.g.: open packaging, broken, exposed goods, etc...), it is also advisable to take some photos.
Even in the case of insured shipping, without this reserve, in the event of damage or missing items in the shipment, it will not be possible to replace/integrate/refund the damaged/missing products. Signing the delivery document with an "OK" will terminate reptilesports.com and the carrier's liability for any missing or damaged merchandise. Signing the courier's delivery document without specifying any reservations implies that the delivery has taken place without any problems and that the goods have been normally checked and ceases any responsibility of reptilesports.com and the courier for any missing goods or damaged.
By choosing to receive the goods with "Standard" shipping, in the event of damage or loss of the goods, the replacement/integration/refund of the goods is not foreseen but a refund of € 10 for each kg of real weight is foreseen only if during the delivery the receipt was signed subject to specific control (thus specifying the nature of the evident damage).
If, seeing the conditions of the packaging, it is believed that the goods are inevitably damaged, it is advisable to refuse the delivery.
Deliveries are not made to post office boxes.
In case of logistical difficulties in delivery in some difficult to reach areas, we reserve the right to cancel your order and/or to subject the order to further Terms and Conditions (for example requesting a supplement on the shipping cost). In the event of an order cancellation or difficulty processing it, you will be notified as soon as the problem is identified
What should I do if I receive products different than those ordered?
If you have placed an order and received the wrong items, please contact us. We will be happy to assist you in the return process or refund request.
I haven't received my order yet, what should I do?
If you have already consulted the shipping times for your area at the link received by email and you find that there is a particular delay or you have never received the email with the tracking link, your order may have problems, in this case contact us and together we will find a solution to the problem.
If you have received an email informing you of the cancellation of your order, it means that you will not receive the goods. You should receive an email communication explaining the reason for the cancellation. The reasons may be different, for any doubt it is always better to contact us.
It is possible that the ordered products come from different warehouses with different delivery times, in this case you could receive a partial shipment and then the remaining goods, for any doubt it is always better to contact us.
What do I have to do on delivery?
Check the box carefully. Always sign with a reservation, specifying the reason. Example: Damaged Package / Wet Package / Package with tampered seals etc. If the package is externally intact, affix a signature with "goods control reserve".
How can I check the status of the order or shipment?
You can trace your order using the link in the shipping confirmation email you received from the carrier.
Be careful, automatic emails are often detected as spam, check your email in the spam folder.
How much is shipping?
To find out the exact amount, simply put the products in the cart, you can view the shipping cost before confirming the order.
When will I receive the shipment tracking?
By midnight of the day the order was processed.
Why is my order late?
We always do our best to get the goods shipped as soon as possible, but unforeseen events can happen. To know the details of the delay it is always better to contact us.
Order receipt and confirmation.
For each order received and confirmed by the receipt of payment, our staff will check the information received and contact the customer if there are elements that could affect the regular order or the risk of a non-punctual delivery.
For this reason it is essential that the customer provides a correct telephone number that can be reached by our staff and by the courier in charge of delivery, the telephone number will not be used for promotional communications or communications not strictly related to the order fulfillment and delivery. 'order.
The shipment is made within 2 working days from the moment the order is completed.
Location where shipments are made.
We can ship worldwide.
We have prepared agreements with forwarders for the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Holland, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, UK.
If your country is not among those listed, you are invited to contact us to find out the possibility and costs of a possible shipment.
Courier delivery times
Shipments in Italy and abroad are entrusted to BRT - DPD - GLS - UPS - DHL (with online tracking).
Once shipment is confirmed, delivery times for shipments:
- in Italy they are 1-2 working days,
- in Europe they can vary from 4 to 7 working days (with further extensions for deliveries to smaller islands).
As a rule, national shipments are entrusted to BRT.
Find all the information on the branches in the area and the tracking methods at https://www.brt.it
For the centre-north, delivery times are equal to 1 working day.
For the south and the islands, delivery times are 2 working days.
Non-delivery due to absence of recipient.
If the delivery is not successful on the first attempt, the shipment will be stored at the courier's warehouse.
We will take care to contact the recipient to check the situation and find out the reason for the non-delivery, acquiring any further information useful to the courier.
We will notify the courier and will arrange to deliver on the next available day. Our staff will therefore keep the situation monitored until any further inconvenience is resolved.
Please note that ReptileSports is not an express courier and offers the delivery service through qualified partners with proven experience and reliability.
However, the staff who carry out the delivery may have difficulties on which we cannot intervene.
Customers are therefore invited to promptly inform us of any reports of incorrect behavior in which they may be involved, in order to inform our partners with the aim of improving the service and preventing future anomalies or disservices.
We urge customers to discern the delivery service, when issuing reviews towards ReptileSports.